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My mask is:
I can’t control:
If my non-paying clients pay.
If my disappointed clients leave.
What others think of me.
If I will impress prospects.
Whether prospects will want what I offer them.
I can control:
How I behave wtih my clients.
Whether they receive service from us.
How hard I work on improving our services.
How much I rehease and develop my relational skills.
How much I rehease and develop my customercentric selling skills.
My Daily Reflection:
I need to write out the steps to my project to call, email and cancel or invoice my LVM clients.
I need to similarly work to remedy failed data connections for my web load connection for my national and individual accounts.
I feel compelely incompetent and unablt o fix these problems in a reasonable and timely way and feel there is noone to reach out to for help that makes economic sense. The truth is I cannotfix all of the problems, but I can notify the clietns of the problems and then put the ball in their court to fix what needs fixing on their end.
I've been terrified to make these calls because I cannot handle that I let someone down and I'm also terrified at what they wil say or do when they find out how long I've let these failures stand without notifying them. Not to mention that some of them are on ourdated tech that they will have to spend money to upgrade from.
My Mask-Free Action(s):
Write a plan today.
Choose a recurring billing platform.
Draft an initial and follow up form email for each group. 1. LVM, 2. Nat'l Account 3. Mom and pop clients
Work the plan for at least 5 phone calls a day.
This has been a noose around my neck for years. Too many to even recount, and I need to get it off of my neck.
It also goes against my values. It's not honest, right, or fair to let these lapses go unaddressed . I feel like a hypocrite because of my faith. I'm supposed to be a giver, not a taker. All this cadhing the checks and hiding is taking it's toll.
It will be a great relief to rip the bandaid off and come clean with these clients win or lose.
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