How someone will respond to a tonight conversations 

I can't control when these situations will arise. Timing is not up to me 

I can't control the outcome of these conversations 

I can be calm, caring and professional when I have tough conversations 

despite the timing I can keep my side of the street clean and handle the conversations as best I can

Despite the outcome I can walk away from the conversations woth a learning experience. However in my experience I need to remember these tough conversations typically go very well and I do have a positive outcome    I can believe in the positive despite my fear 

Did I have a difficult conversation today?

1. Have targeted direct sales conversations with customers. Use data and close in asking for the business. 
2. Stop being a practice hero and have the same candid sales conversations with customers that I do with sales training

3. Give constructive coaching to Teresa and Lauren when needed. 

4. Focus on business objectives. Don't get wrapped up in admin work and procrastination.