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My mask is:
I can’t control:
If customers choose to continue to work with us.
I can control:
THe process we use to "hand off" customers to another PM
My Daily Reflection:
Did i challenge if I need to manage that project/handle that customer?
My Mask-Free Action(s):
Daily: Hand off 1 customer a week to another PM
Big Action: Develop a customer hand off process
Because I want to create more skill for my team and more freedom for myself
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