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My mask is:
I can’t control:
Customer Reaction to being transferred to another rep
I can control:
Empowering my employees to create a great experience when they take on a transferred customer.
My Daily Reflection:
Did i help my team create a postive experience for a customer today
My Mask-Free Action(s):
Daily: Hand off 5 customers to another PM by 6/21
Big Action: Develop a customer hand off process (implement it next month)
Because I want to create more freedom for myself
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